For all Hypernodes, whose first letter begins with M-Z, we’ve enabled a new automatic recovery
feature today. All Hypernodes starting with letters A-L will receive this feature as well in due time.
Should a Hypernode become unreachable or unresponsive, our automation will attempt to
resolve the problem before alerting one of our technicians.
The automation will initially verify that the Hypernode is indeed offline, and after some
delay a restart of the critical services, such as Nginx, MySQL will be executed.
After further delay, if the Hypernode has not fully recovered a reboot will be attempted.
If these interventions were not successful a technician will be paged to resolve the issue.
Such a resolution attempt will only be attempted once every 24 hours.